How to Order and the Delivery Process

If you are interested in owning your own Phoenix Bar, please read the rough guide below. Step 1 is to contact us so we can start to discuss your requirements and we can send you a brochure to give you more information and options. Go to the Home Bars Queries and Comments Form.

1. Make the Best of your Options

The first step in the ordering process is to choose your Phoenix Bar. This involves selecting the Stations you would like and making other customisations - please contact us for more detail and to understand the different selections available.

2. Placing the Order

Once we have agreed your precise preferences for your Phoenix Bar, the order will be officially made. The first payment instalment is also be due.

3. Manufacture and Production

Your Bar Stations would then be handmade in the UK and we would modify from the standard unit to fit your customised options. This step will take 4-6 weeks depending on the time of the year as parts may need to be specially ordered based on your choices.

4. Delivery and Set Up

We will contact you to arrange a firm delivery date and time so that it will fit in with your diary and set up the second payment. You will receive, as standard, trained Velocity Bars staff to both deliver and set up your new home bar.

5. Post Set Up Service

If there are any problems with your Phoenix Bar resulting from manufacture or delivery, please let us know as soon as possible and we will work to resolve the situation as soon as possible. If at a later date, you wish for your bar to be re-customised for a new look, please call us and we can discuss these options with you.